Darwin AIKnowledge Base

Complete documentation of the Darwin AI platform — AI employees, pipelines, channels, campaigns, reports, and settings.

Features summary

General index

Platform overview

🤖

Workforce

Create and manage AI employees from templates or from scratch.

Explore

📚

Knowledge Base

Centralize the knowledge your AI uses to respond — company-wide and per worker.

Explore

🔀

Pipelines

Design visual conversation flows with stages, conditions and integrations.

Explore

💬

Conversations

Track and manage every conversation in real time, in one place.

Explore

👥

Contacts

A lead & customer base with custom fields and CSV export.

Explore

⚡

Workflows

Visual automations between Darwin AI and 400+ apps via Albato.

Explore

📡

Channels

Connect WhatsApp, Instagram, Messenger, Web Chat, SMS and calls.

Explore

📣

Campaigns

Run outbound campaigns with the 6-step builder.

Explore

📊

Reports

Dashboards for pipelines, team, channels and AI quality.

Explore

🧪

Test Now

Validate your workers with manual and automated AI tests.

Explore

⚙️

Settings

Profile, teams, users, billing and custom fields.

Explore

🛟

Support

Darwin Assistant and the help center, always within reach.

Explore

Use the search at the top of the page to find any feature.