Darwin AI — Reports
Expandable section in the side menuSub-items:
1. Sub-sections
1.1 Pipelines
URL:
/ou/{orgId}/reports/pipelines
Pipeline performance reports:
- Conversion rate by stage
- Conversation volume per pipeline
- Bottlenecks and drop-off points
- Average time in each stage
1.2 Team Performance
URL:
/ou/{orgId}/reports/team
Human team performance metrics:
- Conversations assigned vs. resolved
- Response time
- Resolution time
- Workload per member
1.3 Channels
URL:
/ou/{orgId}/reports/channels
Metrics by communication channel:
- Conversation volume per channel (WhatsApp, Instagram, etc.)
- Engagement rate per channel
- Lead source
1.4 AI Quality
URL:
/ou/{orgId}/reports/audit
Quality audit of the AI's responses:
- Response accuracy
- Escalation-to-human rate
- Customer satisfaction
- Review of AI-managed conversations
2. Available Actions
| Action | Description |
|---|---|
| Pipelines | Access pipeline reports |
| Team Performance | Access team metrics |
| Channels | Access metrics by channel |
| AI Quality | Access the AI quality audit |
3. Relationships with Other Modules
| Module | Relationship |
|---|---|
| Pipelines | Source of pipeline data |
| Conversations | Source of conversation data |
| Contacts | Source of lead data |
| Channels | Source of channel data |
| Workforce | Source of worker data |
| Campaigns | Source of campaign data |