Darwin AI — Workforce (AI-Employees)
URL:
https://app.getdarwin.ai/ou/{orgId}/workforceOfficial description: "This is the list of AI-employees working on your team. Each one handles different use cases for your business."
1. Page Structure
1.1 Header (Banner)
- Title: "Workforce" (heading level 5)
- Visual separator below the title
1.2 Top Bar (Global)
| Element | Type | Function |
|---|---|---|
| Logo | Link (/) | Returns to the home page |
| "Darwin AI" name | Image | Branding |
| Pin menu | Button | Toggles the sidebar between fixed/floating |
| Menu | Button (hamburger) | Opens/closes the sidebar on smaller screens |
| Workspace | Button (disabled) | Displays the current workspace name ("Raphael Porto") |
| Notifications | Button with badge | Displays the notification count ("0") |
| Switch Language | Button | Language selector (e.g., "Português") |
| Settings | Link (/settings?ouId={orgId}) | Access to organization settings |
| Org Avatar | Button | Organization initials + name (e.g., "HT — Homie Test") |
1.3 Sidebar Navigation
| # | Item | Type | URL/Destination |
|---|---|---|---|
| 1 | Workforce | Link | /ou/{orgId}/workforce |
| 2 | Knowledge Base | Link | /ou/{orgId}/knowledge-base |
| 3 | Pipelines | Link | /ou/{orgId}/pipelines |
| 4 | Conversations | Link | /ou/{orgId}/conversations |
| 5 | Contacts | Link | /ou/{orgId}/contacts |
| 6 | Test now | Button (expandable) | Quick AI test |
| 7 | Campaigns | Button (expandable) | Campaign management |
| 8 | Reports | Button (expandable) | Reports and metrics |
| 9 | Workflows | Link | /ou/{orgId}/workflows |
| 10 | Channels | Button (expandable) | Channel connections |
1.4 Bottom Floating Bar
| Element | Type | Function |
|---|---|---|
| Darwin Assistant (BETA) | Button | Opens the integrated AI assistant |
| Help | Button | Access to the help/support center |
2. Main Content
2.1 Page Description
Explanatory paragraph about the purpose of the Workforce.
2.2 Active AI-Employees (Trained Workers)
Cards for the AI-employees already trained and in operation.
Active Worker Card Structure:
┌─────────────────────────────────────────┐
│ [Action: Duplicate] │
│ ┌─────────────────────────────────────┐ │
│ │ [Worker Avatar/Image] │ │
│ │ │ │
│ │ Worker Name (heading 6) │ │
│ │ Use Case (tag/category) │ │
│ │ Role description │ │
│ └─────────────────────────────────────┘ │
└─────────────────────────────────────────┘Actions Available per Active Worker:
| Action | Description |
|---|---|
| Duplicate | Clones the existing worker to create a variation |
| Click the card | Opens the worker's complete configuration |
2.3 Templates for New AI-Employees
Section: "Train your next AI-Employee"
List of Available Templates:
| Template | Use Case | Description |
|---|---|---|
| Alba | Sales Qualification | Focused on qualifying leads and identifying opportunities |
| Bruno | Lead Reactivation | Re-engagement of inactive or cold leads |
| Eva | CX (Customer Experience) | Customer experience and relationship |
| Eva | Support | Assistance and problem resolution |
| Sophia | Post-Sale | Post-sale follow-up and retention |
| Lucas | Collections | Collections management and negotiation |
Template Card Structure:
┌──────────────────┐
│ [Image/Avatar] │
│ Name (heading 6) │
│ Use Case │
│ [Arrow →] │
└──────────────────┘Action:
- Click the card → Starts the training/configuration flow for the new AI-employee
3. Workflows
3.1 Create New AI-Employee
- In the "Train your next AI-Employee" section, click the desired template
- Configure name, personality, knowledge base
- Connect to pipelines and channels
- Activate the worker
3.2 Duplicate an Existing AI-Employee
- On the active worker card, click the "Duplicate" icon/button
- The system creates a copy with the same settings
- Adjust as needed
3.3 Edit an Existing AI-Employee
- Click the active worker card
- Access all settings: data, knowledge, linked pipelines, channels
4. Relationships with Other Modules
| Module | Relationship |
|---|---|
| Knowledge Base | Each worker has its own knowledge base |
| Pipelines | Workers run pipelines to guide conversations |
| Channels | Workers are connected to channels (WhatsApp, etc.) |
| Conversations | Conversations managed by workers appear here |
| Campaigns | Workers can be used in outbound campaigns |
| Reports | Performance metrics for each worker |
| Workflows | Automations that complement worker behavior |