Darwin AI — Pipelines
URL:
https://app.getdarwin.ai/ou/{orgId}/pipelines
1. Page Structure
1.1 Header (Banner)
- Title: "Pipelines" (heading level 5)
- Visual separator below the title
1.2 Page Controls
Top Action Bar
| Element | Type | Function |
|---|---|---|
| Automation Center | Button | Quick access to the central manager for all automations |
| Edit Toggle | Switch | Toggles between view mode and edit mode |
2. Main Content
2.1 State: No Pipelines (Empty)
When no pipelines are configured:
┌──────────────────────────────────────────┐
│ │
│ No pipeline found │
│ Create your first pipeline to │
│ start organizing your conversations │
│ │
│ [ + Create Pipeline ] │
│ │
└──────────────────────────────────────────┘| Element | Description |
|---|---|
| Title | "No pipeline found" (heading 6) |
| Description | "Create your first pipeline to start organizing your conversations" |
| Create Pipeline Button | Starts the pipeline creation wizard |
3. Available Actions
| Action | Type | Description |
|---|---|---|
| Create Pipeline | Button (with + icon) | Starts the flow to create a new pipeline from scratch |
| Automation Center | Button | Navigates to the automation hub |
| Edit Toggle | Switch | Enables/disables edit mode for existing pipelines |
4. Fundamental Concepts
What is a Pipeline?
A pipeline defines the conversation flow that an AI-employee follows. It is composed of:
- Stages: Each stage represents a specific moment of the conversation (e.g., greeting, qualification, closing)
- Conditions: Rules that determine the transition between stages
- Instructions: Expected AI behavior at each stage
- Integrations: Connection with the knowledge base, files, and channels
Relationship with Other Concepts:
| Concept | How it relates |
|---|---|
| Workforce | Each worker runs one or more pipelines |
| Knowledge Base | The pipeline references specific knowledge per stage |
| Channels | The pipeline is exposed through the configured channels |
| Workflows | Complementary automations that can interact with pipelines |
| Conversations | Each conversation follows a pipeline |
5. Operation Modes
View Mode (Edit Toggle = OFF)
- Pipelines are displayed in read-only mode
- Ideal for reviewing and understanding the flow
Edit Mode (Edit Toggle = ON)
- Pipelines can be modified
- Allows adding/removing/reordering stages
- Changes must be saved explicitly
6. Relationships with Other Modules
| Module | Relationship |
|---|---|
| Workforce | Workers run pipelines |
| Knowledge Base | Each stage can reference specific knowledge |
| Channels | Pipelines are exposed on channels |
| Conversations | Conversations follow the pipeline flow |
| Workflows | Automations that complement pipelines |
| Reports | Performance metrics per pipeline |