Darwin AI — Knowledge Base · General Index

Platform: Darwin AI — AI-employee platform for conversation automation URL: https://app.getdarwin.aiDocumentation date: 07/14/2026

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📚 Documentation Structure

1. Overview

File	Content
14-Plataforma-Geral	Global structure, navigation, URLs, technology

2. Main Modules

#	Module	File	Description
1	Workforce	01-Workforce	AI-employee management and templates
1b	⚙ Worker Config	→ worker-config/	Complete worker configuration (5 tabs)
2	Knowledge Base	02-Base-de-Conhecimento	Company and worker knowledge
3	Pipelines	03-Pipelines	Automated conversation flows
4	Conversations	04-Conversas	Conversation history and management
4b	Conversation Detail	04b-Detalhe-Conversa	Complete individual chat view, actions, input
5	Contacts	05-Contatos	Contact and lead database

3. Automation & Integrations

#	Module	File	Description
6	Workflows	06-Workflows	Visual automations (Albato)
6b	⚙ Workflows Config	→ workflows-config/	Complete catalog with 400+ available apps
7	Channels	11-Canais	Communication channel connections
7b	⚙ Channels Config	→ channels-config/	Complete channel configuration (WhatsApp: 8 tabs)

4. Testing & Quality

#	Module	File	Description
8	Test Now	08-Teste-Agora	Manual and automated testing

5. Marketing & Analytics

#	Module	File	Description
9	Campaigns	09-Campanhas	Outbound campaigns
9b	⚙ Campaigns Config	→ campaigns-config/	List + 6-step Wizard
10	Reports	10-Relatorios	Metrics and dashboards
10b	📊 Reports	→ reports/	4 detailed dashboards (Pipelines, Team, Channels, AI Quality)

6. Administration

#	Module	File	Description
11	Settings	07-Configuracoes	Settings overview
11b	⚙ Settings	→ settings/	All 8 configuration sections in detail

7. Support

#	Module	File	Description
12	Darwin Assistant	12-Darwin-Assistant	Platform AI assistant
13	Help	13-Ajuda	Help and support center

8. Role-Based View

#	Module	File	Description
14	👤 Representative View	→ representante-view/	Simplified Representative interface

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🗺️ Navigation Map

Darwin AI
├── Workforce
│   ├── Active Workers (cards)
│   └── Templates (Alba, Bruno, Eva, Sophia, Lucas)
├── Knowledge Base
│   ├── Company Base (Data, Products, Files, Sites)
│   └── Per-Worker Base
├── Pipelines
│   ├── Automation Center
│   └── Create/Edit Pipelines
├── Conversations
│   ├── Filters (Assignment, Activity, Channels)
│   ├── Tabs (To resolve, Resolved, All)
│   ├── Saved Views
│   └── Conversation Detail (Chat)
│       ├── Real-time messages (WebSocket)
│       ├── Chat / Internal note tabs
│       ├── Pause AI / #Reset
│       └── Input: attachments, emojis, location, quick replies, audio
├── Contacts
│   ├── Contacts Table (17+ columns)
│   ├── Filters and CSV Export
│   └── Custom Fields
├── Test Now
│   ├── Test on WhatsApp
│   ├── Manual Tests
│   └── Automated AI Tests
├── Campaigns
│   ├── List
│   └── Campaign Builder
├── Reports
│   ├── Pipelines
│   ├── Team Performance
│   ├── Channels
│   └── AI Quality
├── Workflows (Albato)
├── Channels
│   ├── WhatsApp
│   ├── Instagram
│   ├── Facebook Messenger
│   ├── Web Chat
│   ├── SMS
│   └── Phone Calls
└── Settings
    ├── My Profile
    ├── Workspaces
    ├── Teams
    ├── Users
    ├── Notifications
    ├── Quick Replies
    ├── Billing
    └── Custom Fields

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🔗 Relationships Between Modules

                    ┌──────────────┐
                    │  Workforces  │ (AI-employees)
                    └──────┬───────┘
                           │ runs
                    ┌──────▼───────┐
                    │  Pipelines   │ (Conversation flows)
                    └──────┬───────┘
                           │ reference
        ┌──────────────────┼──────────────────┐
        │                  │                  │
┌───────▼──────┐  ┌───────▼──────┐  ┌────────▼───────┐
│   Knowledge  │  │   Workflows  │  │    Channels    │
│     Base     │  │   (Albato)   │  │ (WhatsApp, etc)│
└──────────────┘  └──────────────┘  └────────┬───────┘
                                             │
                                    ┌────────▼───────┐
                                    │ Conversations  │
                                    └────────┬───────┘
                                             │
                                    ┌────────▼───────┐
                                    │   Contacts     │
                                    └────────────────┘

         ┌─────────────┐    ┌─────────────┐    ┌─────────────┐
         │    Tests    │    │  Campaigns  │    │   Reports   │
         └─────────────┘    └─────────────┘    └─────────────┘

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📊 Feature Summary by Module

Module	Total Documented Actions/Features
Workforce	8 actions + 6 templates
Knowledge Base	5 categories + versioning
Pipelines	3 actions + 2 modes
Conversations	12 filters/actions + 3 tabs + detailed chat
Contacts	17 columns + 4 bulk actions
Workflows	Albato integration
Settings	8 sections
Test Now	3 test types
Campaigns	2 sections
Reports	4 dashboards
Channels	6 available channels
Darwin Assistant	BETA assistant
Help	Intercom Center