Darwin AI — Campaigns
Expandable section in the side menuSub-items:
1. Sub-sections
1.1 List
URL:
/ou/{orgId}/campaigns
View of all created campaigns. Manage outbound campaigns (mass messaging).
1.2 Campaign Builder
URL:
/ou/{orgId}/campaign-builder
Tool for creating outbound campaigns.
⚠️ Prerequisite: The selected agent must have an active channel configured in order to send campaigns. Without an active channel, the builder is disabled.
"The selected agent does not have an active channel. Please make sure a channel is configured to send campaigns."
2. Features
Outbound Campaigns
- Mass message sending to contact lists
- Audience segmentation
- Send scheduling
- Message templates
- Tracking of delivery and response metrics
Integration with Workers
- Campaigns use AI workers to manage responses
- The AI processes the interactions initiated by the campaign
3. Available Actions
| Action | Description |
|---|---|
| List | View and manage existing campaigns |
| Campaign Builder | Create a new campaign (requires an active channel) |
4. Relationships with Other Modules
| Module | Relationship |
|---|---|
| Contacts | Contacts are the target audience of campaigns |
| Channels | Campaigns are sent through channels (WhatsApp, etc.) |
| Workforce | Workers process campaign responses |
| Conversations | Campaign responses become conversations ("Campaigns" filter) |
| Reports | Campaign performance metrics |