Darwin AI — Conversations
URL:
https://app.getdarwin.ai/ou/{orgId}/conversationsConversation detail: See 04b-Detalhe-Conversa for the complete individual chat view
1. Page Structure
The Conversations page is divided into two main areas:
- Left Panel: Filters and navigation
- Right Panel: Conversation list
2. Left Panel — Filters and Categories
2.1 Section: Conversations (Assignment)
| Filter | Type | Description |
|---|---|---|
| All | Button | Displays all conversations without an assignment filter |
| Assigned to me | Button | Only conversations assigned to the logged-in user |
| Assigned to AI | Button | Conversations managed by the AI-employee (no human intervention) |
2.2 Section: By Activity
| Filter | Type | Description |
|---|---|---|
| Unread | Button | Conversations with messages unread by the team |
| Unanswered | Button | Conversations with no reply from the lead (awaiting the customer) |
| Campaigns | Button | Conversations originating from outbound campaigns |
2.3 Section: Channels
| Action | Type | Description |
|---|---|---|
| Add channel | Button | Opens the flow to connect a new communication channel |
2.4 Section: Saved Views
| State/Action | Description |
|---|---|
| No saved view | Message displayed when there are no saved filters |
| Add View | Button — Saves the current filter combination as a custom view |
3. Right Panel — Conversation List
3.1 Top Action Bar
| Element | Type | Description |
|---|---|---|
| Dynamic title | Heading 6 | Displays the name of the active filter (e.g., "All conversations") |
| Period selector | Button dropdown | Filter by date (e.g., "Last 7 days") with a calendar icon and an arrow to expand |
| Search conversations... | Textbox | Text search field with placeholder "Search conversations..." |
| Sort by | Dropdown | Sorting of the conversation list (with icon) |
| Filters | Button with badge | Opens the advanced filters panel. The badge shows the count of active filters (e.g., "0") |
| Save Current Filters | Button | Saves the current filter combination as a view |
3.2 Status Tabs
| Tab | Description |
|---|---|
| To resolve (default/selected) | Active conversations awaiting a reply or team action |
| Resolved | Conversations currently managed by a user or AI and already completed |
| All | All conversations regardless of status |
3.3 Content Area
Empty State:
- Message: "No conversation matches your search"
State with Conversations:
- List of conversations in the form of cards/rows (not visible in the current state)
3.4 Detail Panel (right side, when a conversation is selected)
- Displays the complete conversation with the message history
- Allows sending replies and interacting with the lead
4. Actions Available on the Page
Filtering and Search
| Action | How to use |
|---|---|
| Filter by assignment | Click "All", "Assigned to me", or "Assigned to AI" |
| Filter by activity | Click "Unread", "Unanswered", or "Campaigns" |
| Filter by channel | Add channels and then filter by them |
| Filter by period | Use the "Last 7 days" selector |
| Search text | Type in the "Search conversations..." box |
| Advanced filters | Click "Filters" to open an additional panel |
| Save view | Configure the desired filters → click "Save Current Filters" |
Sorting
| Action | How to use |
|---|---|
| Sort by | Click the "Sort by" dropdown |
Conversation Management
| Action | Description |
|---|---|
| View conversation | Click a conversation in the list |
| Reply | Inside the conversation detail panel |
| Assign | Assign a conversation to a team member |
| Resolve | Mark a conversation as resolved |
Saved Views
| Action | Description |
|---|---|
| Add View | Saves the current filter configuration for quick future access |
5. Relationships with Other Modules
| Module | Relationship |
|---|---|
| Workforce | Conversations managed by the AI are processed by the workers |
| Pipelines | The conversation flow follows the configured pipeline |
| Contacts | Each conversation is linked to a contact |
| Campaigns | Conversations can originate from outbound campaigns |
| Channels | Conversations come in through the connected channels (WhatsApp, etc.) |
| Reports | Metrics for volume, response time, resolution |