WhatsApp Config — Pipeline
Panel: WhatsApp Settings → Pipeline tab
1. Description
"Select an initial pipeline to associate with this WhatsApp channel. Conversations from this channel will be processed according to the selected pipeline."
2. Settings
2.1 Initial Pipeline
| Element | Type | Description |
|---|---|---|
| Pipeline | Combobox | Selects the default pipeline for this channel's conversations |
| Current value | — | E.g., "Sales Qualification" |
2.2 A/B Testing
| Element | Type | Description |
|---|---|---|
| Title | Heading 6 | "A/B Testing" |
| Icon | — | Experiment indicator |
| Switch | Toggle (off by default) | Enables A/B testing between pipelines |
2.3 Routing by UTM Source
| Element | Type | Description |
|---|---|---|
| Title | Heading 6 | "Routing by UTM Source" |
| Icon | — | Routing indicator |
| Switch | Toggle (off by default) | Enables routing based on UTM parameters from the source URL |
3. Available Actions
| Action | Description |
|---|---|
| Select pipeline | Choose the channel's default pipeline |
| Enable A/B Testing | Enable A/B testing between pipeline variants |
| Enable UTM Routing | Dynamic routing by UTM source |
| Save Pipeline | Button (disabled until there are changes) |