WhatsApp Config — Templates
Panel: WhatsApp Settings → Templates tab
1. Tab Structure
1.1 Action Bar
| Element | Type | Description |
|---|---|---|
| Search templates | Textbox | Search by template name or content |
| Filters | Button with badge | Advanced filters (counter: "0") |
| Request new template | Button | Sends a new template request for Meta approval |
1.2 Templates Table
| Column | Description |
|---|---|
| Radio | Select template (for actions) |
| Template name | Name + Meta BM ID |
| Message | Content preview + "See more" button |
| Template Type | Category: Marketing, Utility |
| Creation date | Approval/creation date |
| Status | Approval status (e.g., "approved") |
1.3 Pagination
- "1–3 of 3"
- Navigation buttons (previous/next)
2. Existing Templates
| Name | Type | Message | Date | Status |
|---|---|---|---|---|
| Follow up 2 pt-pt | Marketing | "Não hesite em contactar-me caso necessite de apoio. Encontro-me à disposição." | 27/04/2026 | approved |
| Follow up 1 pt-pt | Utility | "Chegaste a ver a minha última mensagem?" | 27/04/2026 | approved |
| Contato inicial | Marketing | "Olá, tudo bem? Falamos do Mais Carros. Vimos que demonstrou interesse numa das nossas viaturas. Como podemos ajudar?" | 27/04/2026 | approved |
3. Template Types
| Type | Description |
|---|---|
| Marketing | Promotional templates, offers, news |
| Utility | Transactional templates, follow-ups, notifications |
4. Available Actions
| Action | Description |
|---|---|
| Search templates | Filter by text |
| Filters | Filter by type, status, date |
| Request new template | Submit a new template for Meta approval |
| See more | Expand the full message content |
| Select (radio) | Select a template for use |
| Sync | Global button — syncs templates with WhatsApp |